At Pabellón Hotel are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.

OUR COMMITMENT

As our valued guest (“You”), we value your commitment to Pabellón Hotel. Our first priority is to offer You exceptional stays at our hotels and we recognize that your privacy forms part of our commitment to our guests. Our Guest Privacy Policy is outlined below which describes how Pabellón Hotel use your personal information.

CONSENT TO THIS HOTEL GUEST PRIVACY POLICY

Please read our Guest Privacy Policy carefully before providing us with any of your Personal Information (“PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number). This Guest Privacy Policy is part of Pabellón Hotel's terms and conditions governing our hotel services. By accepting said terms and conditions, You expressly consent to this Guest Privacy Policy.

WHO COLLECTS MY DATA?

The hotel operates as part of the hotel management group, Hotel Collection International. Your data will be collected by the hotel. The data is collected during the booking process either through the hotel's reservation system or through an independent third-party reservation system provider.

WHEN IS MY PERSONAL INFORMATION COLLECTED?

We collect information from you when you make a booking through our reservation system. Information collected during the course of the reservation and during your stay may include:

Your name, email address, home and business address, phone number, nationality and payment card information. Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the hotel.

This information may be provided to us directly when you make a reservation through our websites, or directly at the hotel. In some cases, we will receive this information from a third-party, such as when you book through an online travel agency.

How we use information:

We use the information collected from you primarily to fulfill your hotel reservation. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

Who we share your information with:

We may share your information with third-party service providers to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a third party or a third-party product for the purposes of market research and data analytics. We also share your stay information with other third parties in circumstances such as: When we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees; When disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; In the event of a merger, asset sale or other related transaction.

The legal basis for processing your personal data

We are committed to collecting and using your information in accordance with applicable data protection laws. We will only collect, use and share your information where we are satisfied that we have an appropriate legal basis to do this. This may be because: You have provided your consent to us using the personal information; Our use of your information is necessary to perform our contract with you, for example, making and managing your booking; Our use of your information is necessary to meet responsibilities we have to our regulators, tax officials, law enforcement, or otherwise meet our legal responsibilities; Our use of your information is in our legitimate interest as a commercial organisation, for example to operate and improve our services and to keep people informed about our products and services (including for profiling and targeted advertising) - in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in.

How we secure your information

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.

Children

Our website is not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. In limited instances, we may have a campaign or program targeted toward children. In these instances, details on the information practices will be presented within the terms and conditions of the program or campaign.

Retaining your information in our systems

We generally only keep your information for as long as is reasonably required for the reasons explained in this privacy policy. In some cases we keep transactional records (which may include your information) for longer periods if necessary to meet legal, regulatory, tax or accounting needs. We will also retain information if we reasonably believe there is a prospect of litigation.